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Thank you for choosing OKC Embroidery! Because every order is a little different, these policies are here to make sure we're on the same page before I get stitching.
Thank you for choosing OKC Embroidery! Because every order is a little different, these policies are here to make sure we're on the same page before I get stitching.
By approving and paying for an order with OKC Embroidery, you acknowledge and agree to the policies below.
By approving and paying for an order with OKC Embroidery, you acknowledge and agree to the policies below.
Placing Your Order
Submitting an inquiry or custom order form does not guarantee availability or reserve a place on my production schedule.
Placing Your Order
Submitting an inquiry or custom order form does not guarantee availability or reserve a place on my production schedule.
Your order is considered confirmed once we have agreed on the details of your order and any required payment has been received.
Your order is considered confirmed once we have agreed on the details of your order and any required payment has been received.
Please make sure all information you provide (including names, initials, dates, sizes, quantities and personalization details) is correct before approving your order.
Please make sure all information you provide (including names, initials, dates, sizes, quantities and personalization details) is correct before approving your order.
Pricing & Payment
Custom embroidery pricing varies depending on the item, design, stitch count, quantity, digitizing needs and other details of the project.
Pricing & Payment
Custom embroidery pricing varies depending on the item, design, stitch count, quantity, digitizing needs and other details of the project.
You will receive pricing before your order is confirmed. Additional requests or changes made after your original quote may result in additional charges.
You will receive pricing before your order is confirmed. Additional requests or changes made after your original quote may result in additional charges.
Payment instructions will be provided with your invoice. Unless otherwise arranged, payment is required before production begins.
Payment instructions will be provided with your invoice. Unless otherwise arranged, payment is required before production begins.
Custom Designs & Mockups
For orders requiring a custom design or layout, a digital mockup may be provided for approval before embroidery begins.
Custom Designs & Mockups
For orders requiring a custom design or layout, a digital mockup may be provided for approval before embroidery begins.
Mockups are intended to give you a general idea of the finished piece. Thread colors, sizing, placement and other details may appear slightly different on a screen than they do on the finished product.
Mockups are intended to give you a general idea of the finished piece. Thread colors, sizing, placement and other details may appear slightly different on a screen than they do on the finished product.
Please review your proof carefully.
Please review your proof carefully.
Once a design has been approved, you are responsible for the spelling, initials, dates, wording and other details shown in the approved design.
Once a design has been approved, you are responsible for the spelling, initials, dates, wording and other details shown in the approved design.
If OKC Embroidery makes an error that differs from your approved design, I will work with you to make it right.
If OKC Embroidery makes an error that differs from your approved design, I will work with you to make it right.
Monograms & Initials
Please provide initials in (First, Middle, Last) order.
Monograms & Initials
Please provide initials in (First, Middle, Last) order.
Different monogram styles use initials in different orders. Please list initials in (First, Middle, Last) order in your inquiry and I will arrange the letters correctly based on each monogram style.
Different monogram styles use initials in different orders. Please list initials in (First, Middle, Last) order in your inquiry and I will arrange the letters correctly based on each monogram style.
Thread & Product Colors
I do my best to represent colors accurately in photographs and digital mockups, but colors can vary between screens and in different lighting.
Thread & Product Colors
I do my best to represent colors accurately in photographs and digital mockups, but colors can vary between screens and in different lighting.
Thread colors may also look slightly different once stitched onto different fabrics and garment colors.
Thread colors may also look slightly different once stitched onto different fabrics and garment colors.
If an exact color match is especially important to your project, please let me know before approving your order.
If an exact color match is especially important to your project, please let me know before approving your order.
Please note that embroidery on patterned backgrounds can be hard to see depending on the pattern. It is best to go with a high-contrast thread color or request a background be embroidered behind your design, similar to a patch.
Customer-Provided Items
I'm happy to embroider many customer-provided items, provided they're suitable for machine embroidery.
Customer-Provided Items
I'm happy to embroider many customer-provided items, provided they're suitable for machine embroidery.
Embroidery involves commercial machinery, needles, stabilizers, hoops and other processes that interact directly with the item being embroidered. While I take great care with every piece, there is always some inherent risk when embroidering an item.
Embroidery involves commercial machinery, needles, stabilizers, hoops and other processes that interact directly with the item being embroidered. While I take great care with every piece, there is always some inherent risk when embroidering an item.
By providing an item for embroidery, you acknowledge this risk.
By providing an item for embroidery, you acknowledge this risk.
OKC Embroidery is not responsible for replacing customer-provided items that are damaged as a result of an unavoidable or reasonably unforeseeable issue during the embroidery process when reasonable care was taken.
OKC Embroidery is not responsible for replacing customer-provided items that are damaged as a result of an unavoidable or reasonably unforeseeable issue during the embroidery process when reasonable care was taken.
For particularly valuable, sentimental, irreplaceable or one-of-a-kind pieces, please talk with me before placing your order. I may recommend that the item not be embroidered.
For particularly valuable, sentimental, irreplaceable or one-of-a-kind pieces, please talk with me before placing your order. I may recommend that the item not be embroidered.
If I make an error due to my own workmanship, I'll work with you toward an appropriate solution.
If I make an error due to my own workmanship, I'll work with you toward an appropriate solution.
Items Purchased Through OKC Embroidery
If I am sourcing an item specifically for your order, availability, sizing, pricing and colors may depend on the supplier.
Items Purchased Through OKC Embroidery
If I am sourcing an item specifically for your order, availability, sizing, pricing and colors may depend on the supplier.
Occasionally an item may become unavailable after a quote is provided. If that happens, I'll contact you before substituting another product.
Occasionally an item may become unavailable after a quote is provided. If that happens, I'll contact you before substituting another product.
Please review requested sizes, colors and quantities carefully before your order is placed.
Please review requested sizes, colors and quantities carefully before your order is placed.
Turnaround Times & Deadlines
Turnaround time varies depending on my current workload, the size and complexity of your order, product availability and other project details. I typically work based on deadlines in an effort to accommodate as many customers' deadlines as possible.
Turnaround Times & Deadlines
Turnaround time varies depending on my current workload, the size and complexity of your order, product availability and other project details. I typically work based on deadlines in an effort to accommodate as many customers' deadlines as possible.
If you need your order for a particular date, please tell me before placing your order.
If you need your order for a particular date, please tell me before placing your order.
I'll let you know whether I can accommodate your deadline.
I'll let you know whether I can accommodate your deadline.
Estimated completion dates are estimates unless I have specifically confirmed a firm deadline with you. Supplier delays, shipping delays and circumstances outside of my control can occasionally affect timing.
Estimated completion dates are estimates unless I have specifically confirmed a firm deadline with you. Supplier delays, shipping delays and circumstances outside of my control can occasionally affect timing.
Rush Orders
Rush orders may be available depending on my schedule and the requirements of your project.
Rush Orders
Rush orders may be available depending on my schedule and the requirements of your project.
Additional rush charges may apply.
Additional rush charges may apply.
Please contact me before placing an order if you have a short turnaround time. Paying for an order without first confirming a rush deadline does not guarantee that the order can be completed by that date.
Please contact me before placing an order if you have a short turnaround time. Paying for an order without first confirming a rush deadline does not guarantee that the order can be completed by that date.
Changes After Approval
Please contact me as soon as possible if you need to change your order.
Changes After Approval
Please contact me as soon as possible if you need to change your order.
Changes are usually easy to make before materials have been ordered or production has begun.
Changes are usually easy to make before materials have been ordered or production has begun.
Once products have been ordered, a design has been digitized, or embroidery has begun, changes may not be possible and additional costs may apply.
Once products have been ordered, a design has been digitized, or embroidery has begun, changes may not be possible and additional costs may apply.
Once an item has been embroidered, personalization cannot be removed or changed without potentially damaging the item.
Once an item has been embroidered, personalization cannot be removed or changed without potentially damaging the item.
Cancellations
Because many orders are personalized specifically for you, cancellation options depend on how far your order has progressed.
Cancellations
Because many orders are personalized specifically for you, cancellation options depend on how far your order has progressed.
If you cancel before materials have been purchased or work has begun, I will work with you regarding any eligible refund.
If you cancel before materials have been purchased or work has begun, I will work with you regarding any eligible refund.
Once custom merchandise has been ordered, digitizing or design work has been completed, or production has begun, those costs may be non-refundable.
Once custom merchandise has been ordered, digitizing or design work has been completed, or production has begun, those costs may be non-refundable.
Completed personalized items cannot be canceled.
Completed personalized items cannot be canceled.
Returns & Refunds
Because embroidered and personalized products are made specifically for you, custom items are generally final sale and cannot be returned or exchanged due to a change of mind.
Returns & Refunds
Because embroidered and personalized products are made specifically for you, custom items are generally final sale and cannot be returned or exchanged due to a change of mind.
That said, I stand behind my work.
That said, I stand behind my work.
If your finished order does not match the details you approved because of an error on my part, please contact me as soon as possible. I want you to love what you ordered, and I'll work with you to make it right.
If your finished order does not match the details you approved because of an error on my part, please contact me as soon as possible. I want you to love what you ordered, and I'll work with you to make it right.
Normal variations inherent to embroidery - such as very slight differences in placement, sizing, stitching or thread appearance - are not considered defects.
Normal variations inherent to embroidery - such as very slight differences in placement, sizing, stitching or thread appearance - are not considered defects.
Local Pickup
Local pickup is available in Oklahoma City.
Local Pickup
Local pickup is available in Oklahoma City.
I'll contact you when your order is ready and provide pickup instructions.
I'll contact you when your order is ready and provide pickup instructions.
Please wait until you receive confirmation that your order is complete and your pickup time is confirmed before arriving for pickup.
Please wait until you receive confirmation that your order is complete and your pickup time is confirmed before arriving for pickup.
Completed orders should be picked up promptly. If you know you'll be unable to pick up your order for an extended period, please let me know so we can make arrangements.
Completed orders should be picked up promptly. If you know you'll be unable to pick up your order for an extended period, please let me know so we can make arrangements.
Local delivery is not available at this time.
Shipping
Shipping is available for customers outside the Oklahoma City area and whenever otherwise arranged.
Shipping
Shipping is available for customers outside the Oklahoma City area and whenever otherwise arranged.
Please make sure your shipping address is correct before your order is sent.
Please make sure your shipping address is correct before your order is sent.
Once a package has been transferred to the shipping carrier, delivery timing is outside of my direct control. OKC Embroidery is not responsible for carrier delays.
Once a package has been transferred to the shipping carrier, delivery timing is outside of my direct control. OKC Embroidery is not responsible for carrier delays.
If a package is lost or damaged in transit, please contact me and I'll help you determine the appropriate next steps with the carrier.
If a package is lost or damaged in transit, please contact me and I'll help you determine the appropriate next steps with the carrier.
Additional shipping charges caused by an incorrect address provided by the customer may be the customer's responsibility.
Additional shipping charges caused by an incorrect address provided by the customer may be the customer's responsibility.
Unclaimed or Abandoned Orders
If I need information or approval from you in order to continue your project, production may be paused until I hear back.
Unclaimed or Abandoned Orders
If I need information or approval from you in order to continue your project, production may be paused until I hear back.
Delays in customer responses may affect the original estimated completion date.
Delays in customer responses may affect the original estimated completion date.
If a completed order is left unclaimed or I'm unable to reach you for an extended period, I'll make reasonable attempts to contact you using the information provided with your order.
If a completed order is left unclaimed or I'm unable to reach you for an extended period, I'll make reasonable attempts to contact you using the information provided with your order.
Logos, Artwork & Copyright
You are responsible for ensuring you have permission to use any logos, artwork, trademarks or other designs you provide for reproduction.
Logos, Artwork & Copyright
You are responsible for ensuring you have permission to use any logos, artwork, trademarks or other designs you provide for reproduction.
Submitting artwork to OKC Embroidery represents that you have the necessary rights or permission for it to be reproduced.
Submitting artwork to OKC Embroidery represents that you have the necessary rights or permission for it to be reproduced.
I reserve the right to decline any design or project that I cannot legally or appropriately reproduce.
I reserve the right to decline any design or project that I cannot legally or appropriately reproduce.
Some artwork may need to be digitized or modified before it can be embroidered successfully. Any applicable digitizing or design fees will be discussed before proceeding.
Some artwork may need to be digitized or modified before it can be embroidered successfully. Any applicable digitizing or design fees will be discussed before proceeding.
Photos of Finished Work
I love sharing what I make!
Photos of Finished Work
I love sharing what I make!
Unless otherwise requested, OKC Embroidery may photograph finished pieces and share those images on my website, portfolio or social media.
Unless otherwise requested, OKC Embroidery may photograph finished pieces and share those images on my website, portfolio or social media.
Ordering a surprise or gift? Just let me know. I'm always happy to hold off on sharing your piece until after it has been given when requested.
Ordering a surprise or gift? Just let me know. I'm always happy to hold off on sharing your piece until after it has been given when requested.
If you would prefer that your order not be photographed or shared at all, please tell me when placing your order.
If you would prefer that your order not be photographed or shared at all, please tell me when placing your order.
Personal contact information will never intentionally be shared as part of these posts.
Personal contact information will never intentionally be shared as part of these posts.
Live Event Embroidery
OKC Embroidery does not currently offer live or on-site event embroidery.
Live Event Embroidery
OKC Embroidery does not currently offer live or on-site event embroidery.
I'm happy to create embroidered items for your event ahead of time. Please reach out as early as possible so we can discuss quantities, timing and your event date.
I'm happy to create embroidered items for your event ahead of time. Please reach out as early as possible so we can discuss quantities, timing and your event date.
Handmade & Embroidered Details
Embroidery isn't a printed manufacturing process, and that's part of what makes it special.
Handmade & Embroidered Details
Embroidery isn't a printed manufacturing process, and that's part of what makes it special.
Small variations in placement, stitch appearance and finished dimensions can occur between pieces, particularly when working with different fabrics or handmade/custom items.
Small variations in placement, stitch appearance and finished dimensions can occur between pieces, particularly when working with different fabrics or handmade/custom items.
These minor variations are normal and are not considered defects.
These minor variations are normal and are not considered defects.
Embroidery Care Guide
Embroidery Care Guide
Your embroidered piece was made to be worn, loved, and washed! A little extra care will help keep both the garment and embroidery looking their best for years to come.
Your embroidered piece was made to be worn, loved, and washed! A little extra care will help keep both the garment and embroidery looking their best for years to come.
Washing
Washing
• Always check the garment’s original care label first. If its instructions are more restrictive than these recommendations, follow the garment manufacturer’s instructions.
• Always check the garment’s original care label first. If its instructions are more restrictive than these recommendations, follow the garment manufacturer’s instructions.
• Turn embroidered items inside out before washing. This helps protect the stitching from rubbing against other clothing, zippers, buttons, and the inside of the washing machine.
• Turn embroidered items inside out before washing. This helps protect the stitching from rubbing against other clothing, zippers, buttons, and the inside of the washing machine.
• Machine wash in cold or cool water on a gentle cycle whenever possible.
• Machine wash in cold or cool water on a gentle cycle whenever possible.
• Use a mild detergent.
• Use a mild detergent.
• Wash with similar colors.
• Wash with similar colors.
• Avoid bleach, harsh stain removers, or other strong chemicals directly on the embroidery. These can discolor or weaken thread and may also damage the garment itself.
• Avoid bleach, harsh stain removers, or other strong chemicals directly on the embroidery. These can discolor or weaken thread and may also damage the garment itself.
• Do not scrub, aggressively rub, or wring the embroidered area.
• Do not scrub, aggressively rub, or wring the embroidered area.
For especially delicate garments, specialty fabrics, heirloom pieces, or items with dimensional embroidery, hand washing or professional cleaning may be the safer option.
For especially delicate garments, specialty fabrics, heirloom pieces, or items with dimensional embroidery, hand washing or professional cleaning may be the safer option.
Drying
Drying
Air drying is the gentlest option and will help extend the life of both the garment and embroidery.
Air drying is the gentlest option and will help extend the life of both the garment and embroidery.
If machine drying is permitted by the garment’s care label, tumble dry on low heat.
If machine drying is permitted by the garment’s care label, tumble dry on low heat.
Avoid prolonged high heat. Excessive heat can shrink or distort the garment, which may cause the embroidery to appear puckered or warped even when the stitching itself has not changed.
Avoid prolonged high heat. Excessive heat can shrink or distort the garment, which may cause the embroidery to appear puckered or warped even when the stitching itself has not changed.
Remove items promptly from the dryer when possible.
Remove items promptly from the dryer when possible.
Ironing & Steaming
Ironing & Steaming
Do not place a hot iron directly onto embroidery.
Do not place a hot iron directly onto embroidery.
If ironing is needed:
If ironing is needed:
• Turn the garment inside out.
• Turn the garment inside out.
• Use low to medium heat appropriate for the garment fabric.
• Use low to medium heat appropriate for the garment fabric.
• Place a pressing cloth or clean towel between the embroidery and the ironing surface when possible.
• Place a pressing cloth or clean towel between the embroidery and the ironing surface when possible.
• Press gently rather than dragging the iron over the design.
• Press gently rather than dragging the iron over the design.
Steam may be used when appropriate for the garment, but avoid pressing a hot steamer plate directly against the stitching.
Steam may be used when appropriate for the garment, but avoid pressing a hot steamer plate directly against the stitching.
Protecting Your Embroidery
Protecting Your Embroidery
Embroidery is durable, but it is still made of thread and can snag.
Embroidery is durable, but it is still made of thread and can snag.
Be careful around jewelry, Velcro, zippers, rough surfaces, pet claws, and other items that may catch the stitching.
Be careful around jewelry, Velcro, zippers, rough surfaces, pet claws, and other items that may catch the stitching.
If you ever notice a loose thread, do not pull it. Carefully trim the loose end with small scissors. Pulling a thread may cause additional stitches to loosen.
If you ever notice a loose thread, do not pull it. Carefully trim the loose end with small scissors. Pulling a thread may cause additional stitches to loosen.
Some stabilizer may remain behind the embroidery after stitching. This is intentional and helps support the design. Depending on the type of stabilizer used, it may soften or gradually break down through normal washing and wear.
Some stabilizer may remain behind the embroidery after stitching. This is intentional and helps support the design. Depending on the type of stabilizer used, it may soften or gradually break down through normal washing and wear.
A Note About Garments
A Note About Garments
Embroidery adds thousands of stitches to fabric, so the finished appearance of a design can be affected by the garment itself. Different fabrics may naturally stretch, shrink, wrinkle, pucker, fade, or change shape during laundering.
Embroidery adds thousands of stitches to fabric, so the finished appearance of a design can be affected by the garment itself. Different fabrics may naturally stretch, shrink, wrinkle, pucker, fade, or change shape during laundering.
Always follow the care instructions provided by the garment manufacturer. OKC Embroidery cannot guarantee the performance, shrinkage, colorfastness, or durability of a garment or other item manufactured by a third party.
Always follow the care instructions provided by the garment manufacturer. OKC Embroidery cannot guarantee the performance, shrinkage, colorfastness, or durability of a garment or other item manufactured by a third party.
For customer-provided items, we especially recommend reviewing the manufacturer's laundering instructions before washing.
For customer-provided items, we especially recommend reviewing the manufacturer's laundering instructions before washing.
Care & Damage Policy
Care & Damage Policy
OKC Embroidery stands behind the quality of our embroidery workmanship at the time your order is completed.
OKC Embroidery stands behind the quality of our embroidery workmanship at the time your order is completed.
Once an item has been picked up, delivered, shipped, worn, or laundered, OKC Embroidery is not responsible for damage caused by improper washing or drying, excessive heat, bleach or chemicals, stain treatments, ironing, snagging, normal wear and tear, garment shrinkage or distortion, manufacturer defects, or failure to follow the garment manufacturer's care instructions.
Once an item has been picked up, delivered, shipped, worn, or laundered, OKC Embroidery is not responsible for damage caused by improper washing or drying, excessive heat, bleach or chemicals, stain treatments, ironing, snagging, normal wear and tear, garment shrinkage or distortion, manufacturer defects, or failure to follow the garment manufacturer's care instructions.
Damage that occurs after laundering does not necessarily indicate a defect in the embroidery. If you believe there is an issue with the embroidery workmanship, please contact OKC Embroidery with photos so we can take a look.
Damage that occurs after laundering does not necessarily indicate a defect in the embroidery. If you believe there is an issue with the embroidery workmanship, please contact OKC Embroidery with photos so we can take a look.
When in doubt, wash cold, turn it inside out, and skip the high heat. Your embroidery will thank you.
When in doubt, wash cold, turn it inside out, and skip the high heat. Your embroidery will thank you.
Questions?
If you have questions about an item, design, deadline, these policies or anything else, please reach out before placing your order.
Questions?
If you have questions about an item, design, deadline, these policies or anything else, please reach out before placing your order.
Last updated: August 2026
OKC Embroidery | Oklahoma City, Oklahoma
Last updated: August 2026
OKC Embroidery | Oklahoma City, Oklahoma
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